Cased Based Reasoning in Business Process Management Design

Tueschen, P., & dos Santos, V. D. (2021). Cased Based Reasoning in Business Process Management Design. In R. Silhavy (Ed.), Artificial Intelligence in Intelligent Systems - Proceedings of 10th Computer Science On-line Conference, 2021 (Vol. 2, pp. 722-741). (Lecture Notes in Networks and Systems; Vol. 229). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-77445-5_65Case-based reasoning (CBR), another form of artificial intelligence, stores and retrieves past cases that can be adapted to find a solution to a current problem. The new solution can then be retained and made available to solve other future problems. Business Process Management analyzes and optimizes business processes to make them more effective and efficient for an organization’s strategy to ultimately increasing shareholder value. CBR can help to support BPM, making better decisions with existing knowledge when solving process problems. This study investigates effectively store, retrieve, and adapt Business Process Management Notation (BPMN) solutions that best fit the underlying BPM problem using CBR as a tool. Therefore, a theoretical model was proposed, containing each CBR live cycle phase with different possible tools applied to BPMN diagrams, which was validated by expert interviews. This study concludes that a whole CBR life cycle can be applied to BPMN diagram problems with the need for human intervention. The objective was not to solve the whole problem but to contribute to a possible solution by using CBR through a theoretical model.authorsversionpublishe

The positive impact of product range optimization in the private label of a multinational retail company

The purpose of this project is to demonstrate the positive impact of Product Range Optimization (PRO) tool in the leverage of SONAE MC private label brands (PLBs). Having in mind the core construct of relationship marketing, the project also investigates the secondary constructs of advocacy, attachment, credibility, image and familiarity within each SONAE MC PLB so as to identify improvement points. The ultimate path to PLBs success is drawn through the application of various marketing mix measures. A questionnaire was conducted to a quota sample of SONAE MC shoppers to ascertain consumer perception over Continente, Continente Equilíbrio, Continente Seleção and É Continente brands. The questionnaire was delivered through Google Forms from August to September of 2017 and responses were gathered mainly resorting to digital communication platforms. From the initial sample of 557 respondents, 534 were considered valid and later inserted into SPSS 24 for data analysis purposes. Quality, value for money and price are the most privileged factors in a PLB. Continente PLBs offer appear as the best for consumers in the Portuguese retail market. Although the best SONAE PLBs score occurs for brand advocacy, consumers find it more difficult to believe in online advocacy initiatives’, such as blog suggestions. The development of national and regional products is said to generate brand attachment towards a PLB. Credibility and image seem to be more important to enhance advocacy through PLBs. This project delivers a vital contribution not only for SONAE MC - through the identification of several performance improvement points for its PLBs - but also to the overall supermarket retail service - by providing in-depth analysis on PLBs relevance for the current marketplace and introducing the ultimate tool to create a strong brand portfolio.Este projeto tem como objetivo demonstrar o impacto positivo da ferramenta Product Range Optimization (PRO) na alavancagem das marcas próprias da SONAE MC. Através do conceito central marketing relacional, o projeto investiga também os conceitos secundários advocacia, ligação, credibilidade, imagem e familiaridade em cada uma das marcas próprias da SONAE MC de modo a identificar eventuais pontos de melhoria. O caminho para o sucesso das marcas próprias é traçado através da aplicação de várias medidas no âmbito do marketing mix. Foi realizado um questionário aos clientes da SONAE MC para averiguar a percepção do consumidor relativamente às marcas próprias Continente, Continente Equilíbrio, Continente Seleção e É Continente. O questionário foi divulgado através da ferramenta Google Forms em plataformas de comunicação digital nos meses de agosto e setembro de 2017. Da amostra inicial composta por 557 entrevistados, 534 foram considerados válidos e posteriormente inseridos no sistema SPSS 24 para análise dos dados. Qualidade, value for money e preço são os fatores mais privilegiados numa marca própria. A gama de produtos marca própria da SONAE MC é eleita pelos consumidores como a melhor no mercado de retalho Português. Apesar de as marcas próprias da SONAE obterem a sua melhor pontuação no conceito advocacia, as iniciativas online neste âmbito (como sugestões em blogs) não aparecem como credíveis. O desenvolvimento de produtos nacionais e regionais aumenta a ligação com a marca própria em questão. A credibilidade e imagem da marca influenciam positivamente e em grande escala a advocacia das marcas próprias. Este projeto oferece uma contribuição vital não só para a SONAE MC - através da identificação de vários pontos de melhoria ao nível do desempenho das suas marcas próprias - mas também para o mercado de retalho em geral - realizando uma análise aprofundada sobre a relevância das marcas próprias na conjuntura atual e apresentando uma ferramenta essencial para a criação de um portfolio de marcas próprias exemplar

Otimização de ciclos Clean-in-Place

O presente trabalho teve como objetivo principal a otimização dos sistemas de CIP (Clean-in-place, limpeza localizada) na empresa multinacional Fromageries Bel S.A., na secção de secagem de soro da unidade fabril de Vale de Cambra. A higienização dos equipamentos e linhas desta secção é realizada através do método Clean-in-place que permite a higienização sem desmontagem e controlo automático dos parâmetros de concentração, temperatura e tempo de contato da solução de limpeza. Foi realizado um diagrama de processo de toda a instalação, o respetivo modelo 3D da secção de secagem de soro e uma lista de todos os equipamentos instalados, de forma a conhecer o seu funcionamento em produção e durante o processo de higienização. Depois, em cada equipamento e em cada linha existiu um acompanhamento do processo de higienização de forma a realizar o levantamento dos parâmetros de temperatura, concentração e duração de cada etapa de CIP. Durante a monitorização foram recolhidas todas as não conformidades e analisadas as causas que provocaram as mesmas. Com o conhecimento adquirido durante o acompanhamento da produção e dos sistemas de higienização foram realizados dois manuais. Um manual de operação, onde estão organizadas todas as etapas e parâmetros que o operador deve seguir e um manual de sequência do sistema de limpeza de cada equipamento e linha, apresentando todo o percurso e propriedades. Além das pesquisas realizadas, foram feitos alguns contatos com empresas ligadas ao processo de higienização, de forma a encontrar soluções para cada não conformidade. Estas foram classificadas através da matriz decisão com o seu grau de importância para futura implementação

An innovation accelerator proposal for smart parishes

The key problem for this study was the need to get citizens and parish councils closer by making an innovation accelerator to bring smartness to parishes. During the research process on public administration, smart cities and a bit more on innovation and creativity, it was also understood that smartness inside a parish must include an improvement on the relationship with citizens, citizens who feel that their opinions count, citizens training to promote digital inclusion and also for parish employees to make sure that their processes are more citizen centered, and an improvement of citizens quality of living inside the parish. Those issues were addressed in the final model. The obtained conceptual framework was validated by a focus group and it was concluded that the implementation of the proposed framework in a Portuguese parish is aligned with what parishes want for them in the near future

A systematic review

França, T. J. F., Mamede, H. S., & Dos Santos, V. D. (2020). Managing millennials as outsourced information technology professionals: A systematic review. In Proceedings of the 13th IADIS International Conference ICT, Society and Human Beings 2020, ICT 2020 and Proceedings of the 6th IADIS International Conference Connected Smart Cities 2020, CSC 2020 and Proceedings of the 17th IADIS International Conference Web Based Communities and Social Media 2020, WBC 2020 - Part of the 14th Multi Conference on Computer Science and Information Systems, MCCSIS 2020 (pp. 3-10). (Proceedings of the 13th IADIS International Conference ICT, Society and Human Beings 2020, ICT 2020 and Proceedings of the 6th IADIS International Conference Connected Smart Cities 2020, CSC 2020 and Proceedings of the 17th IADIS International Conference Web Based Communities and Social Media 2020, WBC 2020 - Part of the 14th Multi Conference on Computer Science and Information Systems, MCCSIS 2020). IADIS Press.The Information Technology Outsourcing (ITO) model has been a trend in recent decades, becoming the dominant trend in contemporary outsourcing scenario. Millennials will soon, globally, be the majority of the workforce, having a particular way of relating to organizations and to work itself as no previous generation did. Information technologies continue to employ more and more human resources, having an increasing demand and a shortage of competent resources. It is therefore important to rethink current Human Resources Management (HRM) models and design a new strategic and appropriate model to accommodate and anticipate the needs of managers and monitor the development of this generation as Information Technology (IT) professionals. The intersection and analysis of the Information and Communications Technologies (ICT), millennials, Human Resource Management, outsourcing and organizations is the objective of this study, to identify the most relevant articles regarding millennials as outsourced IT professionals.publishersversionpublishe

Holistic evaluation of the potencial performance of the chief information officer

At the position of senior leader for the organization and Information Systems Function management, we find the Information Systems Manager. Given the nature of the activities that he needs to accomplish, his action influences unfailingly the development of the organization in which he is engaged with. Thus, it is important to evaluate the potential performance of the candidates chosen to occupy that role, before being placed at the control of a determinant function for the business success. This article presents an extension of the 'Model for the Evaluation of Potential Performance of Information Systems Managers' considering, for the potential performance of the chief information officer, the dimensions Experience, Education and Psychosocial characteristics.Na posição de responsável máximo pela organização e direção da Função Sistemas de Informação, encontramos o Gestor de Sistemas de Informação. Dada a natureza das atividades que necessita de realizar, a sua ação influencia incontornavelmente o desenvolvimento da organização com que colabora. É, assim, importante avaliar o desempenho potencial de candidatos a ocupar este lugar, antes de serem colocados ao comando de uma função determinante para o sucesso do negócio. O presente artigo apresenta uma extensão do “Modelo para a Avaliação do Desempenho Potencial de Gestores de Sistemas de Informação”, considerando para a avaliação do desempenho potencial do gestor de sistemas de informação, as dimensões Experiência, Formação e Características Psicossociais.info:eu-repo/semantics/publishedVersio

Evaluation of the Potential Performance of the Chief Information Officer based on the experience, training and personal characteristics

The Information Systems Manager or Chief Information Officer is the head of the Information Systems Function. Given the nature of the activities that s/he needs to accomplish, her/his action influences significantly the development of her/his organization. Thus, it is important to evaluate the potential performance of the candidates chosen to occupy that role, before being placed at the control of a core business function. This poster presents a work in progress which proposes an extension of the “Model for the Evaluation of Potential Performance of Information Systems Managers”, considering the dimensions experience, education and personal characteristics jointly. This study aims at contributing for helping organizations in the decision process of hiring Information Systems managers

Validação e aplicabilidade do software Wounds Monitoring na avaliação e monitoramento de feridas

The aim was to validate an application software for recording, monitoring and evaluating wounds. Methodological, applied, quantitative study. The references adopted in this project were described in Standard No. 25010 of the International Organization for Standardization/International Electrotechnical Commission. The results were analyzed by a rule proposed by the Brazilian Association of Technical Norms in its Normative No. 14598-6. The feasibility of the system was evaluated through a test of the prototype, with the group of evaluators that was composed of two categories: specialists in information technology and nurses. In the evaluation of the nurses' expertise, the characteristic functional adequacy, reliability, usability, efficiency in performance, compatibility, and safety, obtained 100% of the responses in agreement. Professional IT experts also rated maintainability with 97.3% reliability with 84.9%, usability with 84.6% of the answers in agreement. The software was validated, allowing evaluating the technical quality and functional performance applied to the evaluation and monitoring of wounds.Objetivou-se validar um software aplicativo para registro, monitoramento e avaliação de feridas. Estudo metodológico, aplicado, quantitativo. As referências adotadas neste projeto foram descritas na Norma n.º 25010 da Internacional Organization for Standardization/International Electrotechnical Commission. Os resultados foram analisados por regra proposta pela Associação Brasileira de Normas Técnicas em sua Normativa n.º 14598-6. Foi avaliada a viabilidade do sistema através de um teste do protótipo, com o grupo de avaliadores que foi composto por duas categorias: especialistas em tecnologia da informação e enfermeiros. Na avaliação dos expertises enfermeiros, a característica adequação funcional confiabilidade, usabilidade, eficiência no desempenho, compatibilidade, e segurança, obtiveram 100% das respostas em acordo. Os expertises profissionais de informática também avaliaram manutenibilidade com 97,3% confiabilidade com 84,9%, usabilidade com 84,6% das respostas de acordo. O software foi validado permitindo avaliar a qualidade técnica e desempenho funcional aplicado à avaliação e monitoramento de feridas

Artificial intelligence applied to potential assessment and talent identification in an organisational context

França, T. J. F., São Mamede, J. H. P., Barroso, J. M. P., & Santos, V. M. P. D. D. (2023). Artificial intelligence applied to potential assessment and talent identification in an organisational context. Heliyon, 9(4), 1-25. [e14694]. https://doi.org/10.1016/j.heliyon.2023.e14694Our study provides valuable insights into the relationship between artificial intelligence (AI) and Human Resource Management (HRM). We have minimised bias and ensured reliable findings by employing a systematic literature review and the PRISMA statement. Our comprehensive synthesis of the studies included in this research, along with a bibliometric analysis of articles, journals, indexes, authors' affiliations, citations, keyword co-occurrences, and co-authorship analysis, has produced robust results. The discussion of our findings focuses on critical areas of interest, such as AI and Talent, AI Bias, Ethics and Law, and their impact on Human Resource (HR) management. Our research highlights the recognition by organisations of the importance of talent management in achieving a competitive advantage as higher-level skills become increasingly necessary. Although some HR managers have adopted AI technology for talent acquisition, our study reveals that there is still room for improvement. Our study is in line with previous research that acknowledges the potential for AI to revolutionise HR management and the future of work. Our findings emphasise the need for HR managers to be proactive in embracing technology and bridging the technological, human, societal, and governmental gaps. Our study contributes to the growing body of AI and HR management knowledge, providing essential insights and recommendations for future research. The importance of our study lies in its focus on the role of HR in promoting the benefits of AI-based applications, thereby creating a larger body of knowledge from an organisational perspective.publishersversionpublishe

O monitoramento da COVID-19 através de sistemas de informação geográfica : estratégias e desafios para a transparência de dados públicos no Rio Grande do Sul, Brasil

No quadro da chegada da Covid-19 no Rio Grande do Sul (RS), em março de 2020, iniciamos o monitoramento da pandemia utilizando um Sistema de Informação Geográfica (SIG) online. Ele foi desenvolvido dentro do Projeto SIG Litoral, da Universidade Federal do Rio Grande do Sul, com a estratégia de disponibilizar à sociedade análises espaciais e dados organizados sobre a doença, reunindo pesquisadoras/es, bolsistas e voluntárias/os. O portal, voltado à comunicação em saúde, possibilita a visualização de dados nas escalas global, nacional e regional, além do monitoramento das populações indígenas da Amazônia e o mapeamento das redes de solidariedade no Litoral Norte do RS. Nesse artigo, enfocamos principalmente o monitoramento da Covid-19 no RS, abordando as ferramentas utilizadas, os desafios para obtenção de dados e algumas análises espaciais realizadas. Mostramos divergências entre as fontes de dados, indicando o problema da subnotificação e as diferentes metodologias empregadas pelos sistemas de vigilância sanitária. Por fim, mostramos alguns indicadores sobre números de acessos ao SIG e alcance geográfico do monitoramento da Covid-19 pela UFRGS, repercutindo positivamente na sociedade ao dar transparência aos dados oficiais, contribuindo para a pluralidade do debate sobre a pandemia, a interação de equipes multidisciplinares e a formação acadêmica de estudantes